Certified Supervisor Certification (CS)
Begin your management career with affordable, independent learning
CS Certification Quick Overview
Are you currently supervising others or aspiring to be a supervisor? If so, the CS is designed for you. The real-world knowledge and skills you will learn through the CS can be used immediately to help you become a more efficient, effective supervisor.
The CS certification has been designed to help you understand and work efficiently and effectively with people and processes in your organization.
The CS is the result of a comprehensive analysis of the management profession, which identified the knowledge, skills and abilities that are required for competent supervision.
- ➊- 40-hours of learning
- ➋- 90-question online exam
- ➌- Up to 12 months to complete
- ➍- Multiple study formats
- ➎- CS Certification upon passing exam
Certified Supervisor Content Areas
Planning and setting objectives
Leading and motivating
Organizing and controlling
Quality control
Problem-solving and ethical decision making
Managing groups and teams
Staffing, training and appraising performance
Managing diversity
Customer service
Communication
Accounting and finance
Why CS Certification?
Supervising employees is an incredibly challenging job to say the least. It comes with extraordinary demands and require a wide range of expertise in everything from delegation techniques to communication skills.
The Certified Supervisor certification (CS) is specifically designed for new or prospective supervisors to give staff professional training in the key areas of leadership competencies, policies and procedures, and people skills.
Through the program, you will learn to become accountable for both people and processes. The supervisors will learn a set of supervisory skills and tools. the program expands skills enabling the veteran supervisor to improve existing skills and acquire new ones demanded by an increasingly diverse workforce and changing workplace.
Advance your career with the Certified Supervisor certification get ENROLL NOW . .
WHAT YOU WILL LEARN
- Understand the unique and crucial role of supervisors in building a work environment that balances organizational goals with the rights of employees.
- Apply tools and techniques to devise plans and goals, make ethical decisions and utilize the power of groups and teams for maximum effectiveness.
- Communicate effectively with diverse & build a service culture that is dedicated to satisfying customers.
- Explain and apply skills for leading and motivating employees, providing effective organizational and financial control, and maximizing quality.
Skills You Will Gain
Planning
Leading
Planning
Organizing
Controlling
Staffing
Building a customer service culture
Active Listening
Communication
Holding effective meetings
Understanding diverse others
Organizational Culture
Hiring....And more.
Certified Supervisor Certification
Learning Content
Chapter-1: The Supervisor's Role in Creating a Positive Workplace
1. Members of a Unique Team
2. A Body of Knowledge from Which to Draw
3. Many Competencies Required, A Concern for Both Work and People
4. Understanding Employee Expectations and Perceptions
Chapter-2: Planning and setting Goals and Objectives
1. Road Maps of an Organization
2. Goal Setting
3. The Planning Process
4. What is Project Management?
Chapter-3: Problem Solving and Making Ethical Decision
1. Problems: Cause and Effect
2. Systematic Problem Solving
3. Common Ethical Issues in Business
4. Ethical Decision Making
5. Decision Making: Rational and Intuitive
6. Using Creativity to Solve Problems
Chapter-4: Organizing Work, Groups and team
1. Organizing for Effectiveness & Types of Organizational Structures
2. Authority, Responsibility, Accountability and Delegation
3. Relating Structure to Culture
4. Group Dynamics, Group Participation & Resolving Conflict in Groups
5. Developing Cooperative Teams & Securing Cooperation
Chapter-5: Staffing Training and Appraising Employees
1. Staffing, Recruitment, Selection, Employment Interview & Job Analysis
2. Training: Process and Purpose
3. A Training Partnership
4. Obtaining Results from Training
5. Performance Appraisal and Feedback
Chapter-6: Delivering First Rate Customer Service
1. Defining Customer Service and Service Culture
2. Key Components of a Customer Service Environment
3. What Is a Service Breakdown?
4. Reasons for Customer Defection
5. Strategies for Preventing Dissatisfaction and Problem Solving
Chapter-7: Leadership Skills, Styles and Qualities
1. Leadership Defined
2. Leadership Styles and Concepts
3. Selecting an Appropriate Style
4. Leaders and Followers
Chapter-8: Effective Employee Communication
1. The Communication Process
2. Methods of Communication, Nonverbal Communication
3. Communication Guidelines
4. Orders, Instructions, and Requests
Chapter-9: Motivating People at Work
1. The Importance of Individuality
2. A Powerful Pattern of Motivation
3. Satisfaction and Dissatisfaction
4. Achievement, Expectancy, and Equity
5. Motivation and Rewards
6. Motivation in the Work Itself
Chapter-10: Understanding Accounting and Finance
1. Introduction of Accounting Information
2. The Role of Accounting Information
3. The Accounting Cycle
4. Understanding Key Financial Statements
5. Case Studies
Chapter-11: Control- Monitoring and Improving Results
1. A Dual Role
2. Control Standards
3. The Control Process and Its Targets
4. Quality and the Supervisor
5. Handling Employee Resistance
Chapter-12: Managing Diverse Workforce
1. A Diverse Workforce
2. The Legal Basis
3. Women in the Workplace
4. Younger and Older Workers
5. Special Problems in a Changing Environment
Why CS Certification?
CS Exam Spacifications
The Certified Supervisor (CS) Certification exam consists of 90 multiple-choice questions covering all chapters and content area and must be completed within 2 hours (120 minutes).
CS Exam results are shown immediately on-screen and confirmed by email. ICPM processes exam grades monthly and provides detailed feedback help test takers address areas of weakness through additional study and professional development.
Certified Supervisor (CS) Certification Is it for me?
The Certified Supervisor (CS) Certification is a flexible, performance skills based program of learning that was designed by ICPM to provide supervisors and supervisor aspirants with an opportunity to develop supervisory competencies. This program enhances skill development in leadership Skills, critical thinking, the supervisor’s Role, problem Solving, team works, ustomer service, motivating People, monitoring and improving Results, coaching, setting expectations, and human resources management. The program encourages developmental communications between employee to facilitate transfer of learning to the job.
What CS Certification Holders Say
Executive Director
Profile:Drew joined the ICPM staff in May 1998, after earning Master of Arts and Educational Specialist degrees from James Madison University. Drew is responsible for new business development, financial operations, staffing and leadership of the Institute. He also supervises ICPM’s day-to-day operations and is responsible for exam development, question writing and review, exam security, and statistical analysis.
Jonathan Lutz, MET
Instructional Designer
Profile:Drew joined the ICPM staff in May 1998, after earning Master of Arts and Educational Specialist degrees from James Madison University. Drew is responsible for new business development, financial operations, staffing and leadership of the Institute. He also supervises ICPM’s day-to-day operations and is responsible for exam development, question writing and review, exam security, and statistical analysis.
Trent Johnson
Marketing Coordinator
Profile:Drew joined the ICPM staff in May 1998, after earning Master of Arts and Educational Specialist degrees from James Madison University. Drew is responsible for new business development, financial operations, staffing and leadership of the Institute. He also supervises ICPM’s day-to-day operations and is responsible for exam development, question writing and review, exam security, and statistical analysis.
Chelsea Thornton
Account Manager
Profile:Drew joined the ICPM staff in May 1998, after earning Master of Arts and Educational Specialist degrees from James Madison University. Drew is responsible for new business development, financial operations, staffing and leadership of the Institute. He also supervises ICPM’s day-to-day operations and is responsible for exam development, question writing and review, exam security, and statistical analysis.